Workup Specialist - Remote

REQUIRED QUALIFICATIONS:

Ability to:

• Flex working hours based on donors’ needs. This includes working non-traditional/outside of core business hours (evenings, weekends, and occasional holidays).
• Demonstrate strong critical thinking and decision-making skills is required.
• Demonstrate intermediate computer skills including experience with Microsoft office software, strong attention to detail and excellent organizational skills.
• Accurately and efficiently complete sensitive data forms.
• Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
• Demonstrate advanced communication skills to include writing and oral abilities to connect with a wide range of people to discuss sensitive information.
• Demonstrate strong customer service skills and ability to apply concepts of active listening and empathy in dealing with people who are experiencing major life decisions.
• Learn medical terminology and explain complex medical concepts to the general public in easy to understand terms.

Education and/or Experience:

• Postsecondary education such as a certificate, associate’s or bachelor’s degree. A combination of relevant education, certification or experience, in addition to the minimum experience, may be substituted for the degree requirement. 
• Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting.

Other Requirements:

• Availability for occasional overnight travel is necessary up to two nights per year.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Associate’s or bachelor’s degree in a health or science field.
• Medical terminology, case-note documentation, and medical histories.
• Patient interaction or care experience in a healthcare setting.
• Experience working in a regulated environment to include a demonstrated knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) preferred. 

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information