Workup Specialist Bilingual (Portuguese) - Remote

POSITION SUMMARY:

Please apply online using a laptop or desktop computer.

This position coordinates all aspects of managing a donor in the workup process. This includes assessing the emotional well-being of the donor, conducting the information session and health screening, coordinating physical examination, stem cell collection, post donation follow-up, and completing required documentation. This is a remote position (US).  #LI-Remote

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ACCOUNTABILITIES:

Workup Coordination:

• Assesses donor needs, concerns and impact donation may have on donor and family. Develops a unique support and coordination relationship with the donor, respecting cultural and age-related needs.
• Schedules and conducts donor information sessions.
• Manages scheduling and follows through with the donor’s physical exam and medical clearance process, including reviewing physical exam results, participates in determining donor suitability and eligibility, and facilitating donor clearance with Donor Medical Services and the stem cell collection center.
• Completes all tasks required for donation including managing blood sample and autologous blood collections, verifying prescriptions of blood stem cells and marrow requested by transplant centers, and facilitating timely collection of samples used to determine infectious disease marker results.
• Responsible for communicating case progress with the Case Manager and donor; completing required documentation within designated timelines and managing required case forms and paperwork.
• Establishes, as needed, and works with third party physical examination sites, potentially including the external agencies trained to administer filgrastim for NMDP donors.
• Contacts donor at designated NMDP time points to assesses donor recovery, arrange blood samples as needed, and determine if/when physician intervention is required.
• Responsible for removing donation barriers, resolving issues, contingency planning, and adverse event management, as needed.
• Maintains accurate and concurrent documentation and records, following NMDP and department policies and requirements.
  Facilitates donor and recipient communication, information exchange and survivorship information, monitoring for confidentiality. 
   

Protocol Adherence:

• Responsible for workup and collection activities under an Investigational New Drug (IND) or research protocol, as directed by the NMDP.
• Provides training to third party providers which are performing protocol activities on the donor management site’s behalf, when required.
   

Continuous Process Improvement:

• Implements and adopts strategies and systems to achieve Continuous Process Improvement (CPI) and organizational and department goals and targets.
   

Continuing Education:

• Attends NMDP sponsored meetings and trainings, as requested. Some travel may be required.
• Maintains operational and industry knowledge, keeping current with updated policies and procedures. 
   

Other duties as required for donor management operations:   

• Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.
• Works with designated team members and staff to deliver the optimal donor experience and meet or exceed transplant center and patient expectations and needs for on-time delivery.
• Participates in shared team responsibilities and staff back-up, ensuring optimal coverage of cases.
• Participates on NMDP project teams and as needed.
• Other duties as assigned.