Workforce Management Analyst - remote
REQUIRED QUALIFICATIONS:
Knowledge of:
- Contact center and back-office operations environments, challenges, and best practices
- Solid knowledge of call center principles and call center performance metrics/reporting
- Solid knowledge of workforce management systems and processes
Ability to:
- EUse Excel to build and maintain complex forecasting models
- Utilize complex forecasting and resource scheduling systems and processes
- Demonstrate analytical abilities that lead to solid business recommendations
- Understand data, and apply statistical and mathematical principles toward configuring workforce management systems to address business needs
- Provide excellent customer and business focus, with strong interpersonal and soft skills
- Observe and document complex processes, reduce complexity, and produce user-friendly artifacts
- Demonstrate excellent organizational skills and attention to detail
- Establish effective working relationships with individuals from diverse backgrounds and abilities
- Work with Microsoft Office Suite or related software
Education and/or Experience:
- Bachelor’s degree in mathematics, statistics, quantitative disciplines, business, finance, related field, or relevant NMDP experience
- Two to three years of workforce planning experience or relevant data analytical experience
DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information