Survey Research Associate, Bilingual Spanish - Hybrid in Minneapolis

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office, including basic word processing, spreadsheet, and database software application skills. 
• Proficiently applying computer skills and engaging with customers simultaneously. 
• Medical terminology helpful.

Ability to:

• Demonstrate excellent professional telephone etiquette for heavy phone work (approximately 75% time) and very strong interpersonal and organizational skills. 
• Demonstrate proficient ability to communicate orally, and in writing.
• Excellent listening and problem-solving skills, critical thinking skills showing good judgment. 
• Be detail oriented and work well in a fast-paced environment that requires juggling multiple priorities simultaneously. 
• Contribute in a team environment and to take initiative and responsibility for independent work as needed. 
• Complete work with a high level of accuracy, attention to detail and follow-through.
• Demonstrate intermediate computer application skills. 
• Be customer service focused and be able to work with a variety of people. 
• Be adaptable to flexible shifts, with some evening hours required. 
• Maintains confidentiality related to information contained in files, records retained within the department or data collected through survey research interviews.

Education and/or Experience:

• Associate degree in Research, Science, Healthcare, Human Services, or equivalent experience/education.
• Two years’ clinical/research experience or customer service experience in a structured, phone-based setting required. 
• Bilingual in Spanish required.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience in handling confidential medical or health information.

Be The Match offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: Be The Match Benefit Information