Senior Desktop Support Analyst - Hybrid/World Headquarters in Minneapolis
REQUIRED QUALIFICATIONS:
Knowledge:
- Advanced knowledge of Microsoft Windows operating systems or MacOS operating systems.
- Solid understanding of user management and directory services with LDAP and Active Directory.
- Solid understanding of network communication mediums & protocols like ethernet, wifi, and tcpip.
Ability to:
- Demonstrate strong interpersonal, communication and organizational skills.
- Show demonstrated success in working independently and as a member of a team.
- Demonstrate strong analytical and creative problem-solving skills.
- Manage multiple, rapidly changing priorities.
Education and/or Experience:
- Two years’ experience in a position that required system administration of Windows and/or Mac workstations in a business environment.
- Demonstrated experience installing, configuring, backing up, and supporting Windows and/or Mac workstations.
- Experience troubleshooting and identifying the cause of workstation hardware and productivity application (Microsoft Office) issues.
Other Requirements:
- Must hold a valid driver’s license.
PREFERRED QUALIFICATIONS:
- Associate degree or higher in Computer Science, Business, Management Information Systems or related field.
- Proficiency with various network technologies such as TCP/IP, DHCP, DNS, Fast Ethernet, IPSec, VPNs and firewalls.
- Experience with supporting Apple iPhone and iPads and/or Google Android
DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information