Public Response Representative - Hybrid/Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• Strong functional knowledge of business social media principles, practices 

Ability to:

• Provide holiday, weekend, evening, and work week coverage based on a 40 hour/week schedule
• Write and speak with the voice of NMDP to the public, registry members, and donors, using language consistent with current organizational messaging  
• Write effectively and in the tone of the brand while conveying complex or sensitive information to external or internal customers 
• Present yourself authentically online
• Take initiative with strong and consistent follow-through to drive for results 
• Problem solve, think critically, show good judgment, and manage conflict 
• Work effectively in a fast-paced environment, applying strong organizational skills with attention to detail 
• Work independently and in a team environment 
• Tailor responses to meet the unique and individual needs expressed through incoming communication channels  
• Must exemplify our NMDP Standards. 

Education and/or Experience:

• Associate’s degree in marketing or related field. However, upon evaluation, a combination of equivalent experience and/or education directly related to the degree may be substituted for the degree requirement 
• One to three years of communications experience; writing to public and professional audience across multiple social media channels
• Basic word processing and data entry experience. Customer service and data entry experience may be concurrent. 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Experience working with social media management platforms (such as Sprinklr or Meltwater)

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information