Public Engagement Coordinator - Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office to include: basic word processing, spreadsheet, and database software application skills.
• Proficiency with applying computer skills and engaging with customers simultaneously.
• Internet research skills. 

Ability to: 

• Deliver effective communication skills & emotional intelligence in a mission driven call center environment, utilizing critical thinking and problem-solving skills.
• Advanced writing skills, with proven ability to convey complex technical or procedural information clearly and concisely.
• Exhibit high learning agility & multitasking proficiencies by integrating new knowledge into daily tasks, utilizing various resources and tools across multiple media (phone, email, text, mail, digital channels) and completing work with exceptional accuracy, attention to detail & follow through.
• Role model a high standard of behaviors: 
  •  NMDP operating principles & values
  • Team expectations & policies
• Contributing to a healthy team culture; collaborative teamwork, reliability, openness, empathy, perceptiveness, creativity, and efficiency. 
• Convey medical information to customers, manage confidential information appropriately, and employ strong documentation practices.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Flex work hours to accommodate staffing needs; Evening/weekend hours may be required. 

Education and/or Experience: 

• Associate degree in Human Services, Business management or a related field is required. However, upon evaluation, equivalent related customer experience and/or education may be substituted for the degree requirement. 
• Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years of customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
• Experience with basic word processing and data entry required. 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Functional knowledge of business social media principles, practices 
• Salesforce experience
• Knowledge of employee engagement practices (e.g., Strength Finders, MBTI…)
• Familiarity with medical terminology
• Previous call center experience 

DEI COMMITMENT: 

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information