Patient Coordinator, Grateful Patient Program - Hybrid/Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• Broad-based knowledge of philanthropic process and fund development
• Principles of confidentiality and customer service
• Electronic communications and telephone expertise, emphasizing courteous and sensitive manner
• Proficient in the use of information technology and management of database systems
•  Experience in identification and qualification of prospects through discovery calling, introduction to Be The Match and determination of next steps for building a relationship and transitioning to BTM Foundation for follow-up
• Business writing, proofreading/editing
• Strong analytical skills for research and interpretation of information
• Sales Force/CRM platform
• WebEx or other web-based conferencing production knowledge

Ability to:

• Must exemplify Be The Match Values
  • Innovation
  • Builds Great Teams
  • Employee Always
  • Results Driven
• Demonstrate advanced interpersonal and communication skills in a fast-paced environment.
• Communicate effectively with patients, caregivers, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds.
• Employ active listening and encourage active communication with patients, families, and members of the health care team; to optimize patient outcomes.
• Communicate effectively with coordinator and navigator colleagues, health professionals and health related agencies to promote patient navigation services and leverage community resources to assist patients.
• Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.
• Prioritize multiple time-sensitive tasks simultaneously, while producing high quality outcomes.
• Work independently to resolve issues, using analytical, critical thinking, and problem-solving skills. 
• Inspire trust and confidence
• Comfortable with ambiguity
• Work in a complex environment and multi-dimensional points of view
• Belief in the mission and strong ethical conduct is essential
• Show attention to detail and accuracy
• Exhibit strong interpersonal, teamwork, and organizational skills
• Use independent judgment and manage confidential information

Education and/or Experience:

• Bachelor’s degree in business, fundraising, human services, or another related field.
• Requires a minimum of one to three years’ experience to include one or more of the following areas of expertise: frontline fundraising, sales, stewardship of benefactors and/or customers/clients or marketing and communication
• Clerical or administrative support and program coordination experience in a complex and fast paced position that required the use of interpersonal, critical thinking and problem-solving skills, as well as electronic file management, word processing, spreadsheet, mail-merge, presentation, and database software programs.
• Demonstrated experience conducting outbound cold calls 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Frontline fundraising
• Experience with medical terminology
• Demonstrate basic knowledge of health system operations
• Experience in prospect research

Proof of being up-to-date on COVID-19 vaccination, including a booster when eligible, with acceptable documentation is required for employment. NMDP will consider all requests for medical or religious accommodation.