Patient Coordinator, Bilingual Spanish - Hybrid /Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• Principles of confidentiality and customer service
• Electronic communications and telephone expertise, emphasizing courteous and sensitive manner
• Time management and organizational skills
• Administrative and clerical procedures and systems
• Business writing, proofreading/editing
• Sales Force/CRM platform
• WebEx or other web-based conferencing production knowledge

Ability to:

• Must exemplify Be The Match Values
  • Innovation
  • Builds Great Teams
  • Employee Always
  • Results Driven
• Demonstrate advanced interpersonal and communication skills in a fast-paced environment.
• Communicate effectively with patients, caregivers, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds.
• Employ active listening and encourage active communication with patients, families, and members of the health care team; to optimize patient outcomes.
• Communicate effectively with navigator colleagues, health professionals and health related agencies to promote patient navigation services and leverage community resources to assist patients.
• Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.
• Prioritize multiple time-sensitive tasks simultaneously, while producing high quality outcomes.
• Work independently to resolve issues, using analytical, critical thinking, and problem-solving skills. 
• Demonstrate advanced word processing, spreadsheet (mail merge), database, and electronic file management skills.
• Show attention to detail and accuracy.
• Exhibit strong interpersonal, teamwork, and organizational skills.
• Use independent judgment and manage confidential information.

Education and/or Experience:

• Bachelor’s degree in business, human services or health care related field.
• Clerical or administrative support and program coordination experience in a complex and fast paced position that required the use of interpersonal, critical thinking and problem-solving skills, as well as electronic file management, word processing, spreadsheet, mail-merge, presentation, and database software programs.
• Fluent in Spanish required

Additional Bilingual Job Specifications:

• Bilingual: fluent native speaker of the secondary language or BA/AA degree in the required language  - demonstration of fluency beyond “conversational”, ability to convey complex medical information, advanced communication (oral and written) skills, understanding of second language grammar.
• Knowledge of various secondary language cultures required

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience with medical terminology
• Demonstrate basic knowledge of health system operations

Proof of being up-to-date on COVID-19 vaccination, including a booster when eligible, with acceptable documentation is required for employment. NMDP will consider all requests for medical or religious accommodation.