Donor Specialist - Remote

REQUIRED QUALIFICATIONS:

Ability to:

• Flex working hours based on donors’ needs. This includes working non-traditional/outside of core business hours (evenings, weekends, and occasional holidays).
• Participate in shared team responsibilities and staff back-up, ensuring optimal coverage of cases between BioTherapies donor contact and workup cases.
• Contribute to a team environment and take initiative to be responsible for independent work as needed.
• Understand and be able to apply consistently the safe handling of blood products.
• Demonstrate intermediate computer skills including experience with Microsoft Office software, strong attention to detail and excellent organizational skills
• Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
• Demonstrate advanced communication skills to include writing and oral abilities to connect with a wide range of people to discuss sensitive information.
• Exhibit strong customer service skills and ability to apply concepts of active listening and empathy in dealing with people who are experiencing major life decisions.
• Demonstrate strong critical thinking, problem-solving, and decision-making skills.
• Complete work with a high level of accuracy, efficiency, attention to detail and follow-through.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Learn medical terminology and explain complex medical concepts in easy-to-understand terms.

Education and/or Experience:

• Postsecondary education such as a certificate, Associate, or Bachelor’s degree. A combination of relevant education, certification, or experience, in addition to the minimum experience, may be substituted for the degree requirement. 
• Two years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting. 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Bachelor or Associate’s degree in a healthcare related field or science field.
• Knowledge of medical terminology, case-note documentation, and medical histories. 
• Patient interaction or care experience in a healthcare setting. 
• Experience working in a regulated environment to include a demonstrated knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) preferred. 

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information