Donor Operations Specialist - Remote in MST or PST

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office, including basic word processing, spreadsheet, and database software application skills.
• Proficiently applying computer skills and engaging with customers simultaneously.

Ability to:

• Deliver solid customer service while utilizing proven critical thinking and problem-solving skills.
• Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
• Demonstrate proficiency with multitasking in a fast paced and multi-media (phone, email, mail) environment with observable proficiency.
• Convey medical information to customers, manage confidential information appropriately, and employ strong documentation practices.
• Contribute in a team environment and to take initiative and responsibility for independent work as needed.
• Complete work with a high level of accuracy, attention to detail and follow-through.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.

 
Education and/or Experience:

• Bachelor’s degree in Health Care or a related field is required. However, upon evaluation, equivalent related experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, social work, psychology, or health promotion is preferred.
• Three plus years of professional experience in demonstrating ability to communicate effectively with individuals in a clinical healthcare setting or direct patient care. Experience with basic word processing and data entry required.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Familiarity with medical terminology and advanced health screening experience preferred.
• Familiarity obtaining informed consent preferred.

Proof of being up-to-date on COVID-19 vaccination, including a booster when eligible, with acceptable documentation is required for employment. NMDP will consider all requests for medical or religious accommodation.