Donor Operations Specialist, Bilingual (Spanish) - Minneapolis or Home Based

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office, including basic word processing, spreadsheet, and database software application skills.
• Proficiently applying computer skills and engaging with customers simultaneously.

Ability to:

• Deliver solid customer service while utilizing proven critical thinking and problem-solving skills.
• Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
• Demonstrate proficiency with multitasking in a fast paced and multi-media (phone, email, mail) environment with observable proficiency.
• Convey medical information to customers, manage confidential information appropriately, and employ strong documentation practices.
• Contribute in a team environment and to take initiative and responsibility for independent work as needed.
• Complete work with a high level of accuracy, attention to detail and follow-through.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.

Education and/or Experience:

• Bachelor’s degree in Health Care or a related field is required. However, upon evaluation, equivalent related experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, social work, psychology, or health promotion is preferred.
• Three plus years of professional experience in demonstrating ability to communicate effectively with individuals in a clinical healthcare setting or direct patient care. Experience with basic word processing and data entry required.

Additional Requirements:

• Bilingual:  fluent native speaker of the specified secondary language or BA/AA degree in the required language – demonstration of fluency beyond “conversational”, ability to convey complex medical information, advanced communication (oral and written) skills, understanding of secondary language grammar.  
• 1 year translating experience, preferably in a medical setting.
• Knowledge of various secondary language cultures required.
• Yearly attendance at interpreter/translator seminar or other language proficiency seminar (i.e. medical terminology, etc.). 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Familiarity with medical terminology and advanced health screening experience preferred.
• Familiarity obtaining informed consent preferred.

Due to the recent Executive Order, proof of COVID-19 vaccination with acceptable documentation is required for employment.  NDMP will consider all requests for medical or religious accommodation.