Donor Engagement Specialist, Bilingual, Spanish - Hybrid/Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office, including basic word processing, spreadsheet, and database software application skills.
• Proficiently applying computer skills and engaging with customers simultaneously. 

Ability to:

• Demonstrate strong communication skills and ability to ask probing questions while working with a mission-driven call center environment.
• Deliver solid customer service while utilizing proven critical thinking and problem- solving skills, while employing a high degree of emotional intelligence.
• Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
• Demonstrate proficiency with multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
• Convey medical information to donors, manage confidential information appropriately, and employ strong documentation practices.
• Contribute in a team environment and take initiative and responsibility for independent work as needed.
• Complete work with a high level of accuracy, attention to detail and follow-through.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.

We require each Donor Engagement Specialist to complete an initial training period to equip you with the knowledge, tools, and resources to be successful before working with our donors. The training lasts 7 weeks and runs from 9 am - 5:30 pm, Central Time each day. Please consider the above requirements when determining your interest in this opportunity.

Education and/or Experience:

• Bachelor’s degree in Human Services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
• Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience. Experience with basic word processing and data entry required. 

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Familiarity with medical terminology and advanced health screening experience preferred.
• Familiarity obtaining informed consent.
• Experience in target-driven sales environment.
• Familiarity with digital social platforms and social media applications.

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP/Be the Match. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

Be The Match offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: Be The Match Benefit Information