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Donor Engagement Specialist, Bilingual, Spanish

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Customer Experience
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2400004T Requisition #
Thanks for your interest in the Donor Engagement Specialist, Bilingual, Spanish position. Unfortunately this position has been closed but you can search our 11 open jobs by clicking here.

REQUIRED QUALIFICATIONS:

Knowledge of:

  • MS Office, including basic word processing, spreadsheet, and database software application skills.
  • Proficiently applying computer skills and engaging with customers simultaneously
  • Advanced internet research skills including familiarity with social media.

 

Ability to:

  • Demonstrate strong communication skills and the ability to ask probing questions while working in a mission-driven call center environment.
  • Manage a high volume of challenging file types.
  • Apply appropriate use of available people finder tools, as deemed necessary.
  • Deliver solid customer service while utilizing proven critical thinking and problem-solving skills, while employing a high degree of emotional intelligence.
  • Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
  • Demonstrate proficiency with multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
  • Convey medical information to donors, manage confidential information appropriately, and employ strong documentation practices.
  • Contribute in a team environment and take initiative and responsibility for independent work as needed.
  • Complete work with a high level of accuracy, attention to detail and follow-through.
  • Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required. 

 

Education and/or Experience: 

  • Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
  • Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
  • Experience with basic word processing and data entry required.

 

PREFERRED QUALIFICATIONS:  

  • Familiarity with medical terminology and advanced health screening experience preferred.
  • Familiarity obtaining informed consent.
  • Experience in target-driven sales environment.
  • Familiarity with digital social platforms and social media applications.

 

Additional Job Specifications:

  • Bilingual: fluent native speaker of the specified secondary language or BA/AA degree in the required language – demonstration of fluency beyond “conversational,” ability to convey complex medical information, advanced communication (oral and written) skills, understanding of secondary language grammar.
  • 1 year translating experience, preferably in a medical setting.
  • Knowledge of various secondary language cultures required.
  • Yearly attendance at interpreter/translator seminar or other language proficiency seminar (i.e., medical terminology, etc.).

 

Multilingual Considerations:

  • If the staff member has proven competence (as noted above) in an additional language and there is a business need to utilize that language capacity on a regular basis, the staff member may be titled as “multilingual.”

DEI COMMITMENT:

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

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