Donor Engagement Specialist Bilingual, Chinese (Mandarin) - Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• MS Office, including basic word processing, spreadsheet, and database software application skills.
• Proficiently applying computer skills and engaging with customers simultaneously.

Ability to:

• Demonstrate strong communication skills and ability to ask probing questions while working with a mission-driven call center environment.
• Deliver solid customer service while utilizing proven critical thinking and problem- solving skills, while employing a high degree of emotional intelligence.
• Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.
• Demonstrate proficiency with multitasking in a fast paced and multi-media (phone, email, text, mail) environment with observable proficiency.
• Convey medical information to donors, manage confidential information appropriately, and employ strong documentation practices.
• Contribute in a team environment and take initiative and responsibility for independent work as needed.
• Complete work with a high level of accuracy, attention to detail and follow-through.
• Maintain confidentiality related to information contained in files or records retained within the department.
• Maintain flexibility in work hours to accommodate staffing needs; evening/weekend hours may be required.
• Utilize provided search tools to identify and locate difficult to find donors.

Education and/or Experience:

• Bachelor’s degree in Human Services or a related field is required. However, upon evaluation, equivalent related Health are experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, social work, psychology, or health promotion is preferred.
• Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience. Experience with basic word processing and data entry required.

Additional Bilingual Qualifications:

• Bilingual:  fluent native speaker of the specified secondary language or BA/AA degree in the required language – demonstration of fluency beyond “conversational”, ability to convey complex medical information, advanced communication (oral and written) skills, understanding of secondary language grammar.  
• 1 year translating experience, preferably in a medical setting.
• Knowledge of various secondary language cultures required.
• Yearly attendance at interpreter/translator seminar or other language proficiency seminar (i.e. medical terminology, etc.).
• If the staff member has proven competence (as noted above) in an additional language and there is a business need to utilize that language capacity on a regular basis, the staff member may be titled as “multilingual.”

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Familiarity with medical terminology and advanced health screening experience preferred.
• Experience in target-driven sales environment.
• Familiarity with digital social platforms and social media applications.