Business Process Specialist – Operational Readiness - Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• NMDP business processes, policies, and standards as applicable to the business area being represented
• Exposure to analysis strategy setting and implementation of complex, large-scale, cross-functional projects and analyzing business process improvements.

Ability to:

• Plan and prioritize tasks, meet deadlines, and respond appropriately to multiple priorities and changing circumstances.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Apply critical thinking and exercise independent judgement in performance of duties.
• Positively challenge ideas, requests, and needs to ensure business value is delivered.
• Bring diplomacy and tact to difficult situations (i.e., influence and negotiation skills).
• Work in a complex, high speed, self-correcting environment in search of desirable results under conditions of high uncertainty and high change.
• Demonstrate exceptional written and verbal communication skills, presentation and facilitation skills and the ability to communicate at all levels of the organization.

Education and/or Experience: 

• Bachelor’s Degree in business, healthcare, or related field preferred.  However, upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
• Three years of experience working in NMDP applicable operations
• Proven track record for recognizing pain points and recommending and implementing solutions

PREFERRED QUALIFICATIONS:

• Experience as a Business Lead or Subject Matter Expert in applicable projects or initiatives
• Experience in stakeholder engagement, communications, or change management in applicable projects or initiatives
• Exposure to Business Analysis principles; requirements elicitation and analysis as per International Institute of Business Analysis (IIBA) standards; quality improvement processes; Understanding of Quality Assurance, Project Management and SDLC methodology (e.g., Iterative, Waterfall, Agile) principles.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information