Business Process Enablement Consultant - Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• Contact center and back-office operations environments, challenges, and best practices
• Low code/no code SaaS platform specifically WalkMe 
• Business process consulting
• Process maps, SIPOCs, Agile process, systems architecture, project management methodologies and tools.
• Standard office and project management applications – i.e., Microsoft Office, SharePoint, Asana, Smartsheet

Ability to:

• Operate as a fast learner
• Identify and vet solutions, develop recommendations, and prioritize solution implementation
• Build relationships and use diplomacy in working relationships to address conflict and arbitrate solutions successfully
• Demonstrated strong business acumen and ability to lead through influence versus direct authority, including challenging the status quo.
• Provide excellent customer and business focus, with strong interpersonal and soft skills.
• Work in a complex, high-speed environment. Able to observe and document complex processes, reducing complexity and to produce user-friendly artifacts.
• Effectively articulate information through advanced written and oral communication and presentation skills to all levels of the organization.
• Proven track record in process improvement.

Education and/or Experience:

• Bachelor’s degree, preferably in finance, business, or IT. However, upon evaluation, equivalent related experience and/or education may be substituted for the degree. 
• Three or more years of progressive leadership experience, preferably with a combination of project management and leading in business process reengineering (BPR) activities using process improvement methodologies, including BPR, Lean Six Sigma, or CPI.
• Three or more years of experience in project management leading operational and technology initiatives with demonstrated success in cross-functional initiatives and implementation of large-scale projects.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Experience with these SaaS platforms or equivalent: Asana, WalkMe, UiPath 
• Six Sigma Black Belt.
• PMP Certification.        

Be The Match offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: Be The Match Benefit Information