BMT Patient Navigator, Grateful Patient Program - Hybrid/Remote

REQUIRED QUALIFICATIONS:

Knowledge of:

• Broad based knowledge of philanthropic process and fund development
• Experience in identification and qualification of prospects through discovery calling, introduction to Be The Match and determination of next steps for building a relationship and transitioning to BTM Foundation for follow up
• Brief assessment and familiarity with grief and loss
• Demonstrate basic knowledge of health system operations
• Identify potential physical, psychological, social, and spiritual impacts of cancer and other diseases treated with BMT
• Basic word processing and computer functions

Ability to:

• Exemplify Be The Match Standards
  • Innovation
  • Builds Great Teams
  • Employees Always
  • Results Driven
• Achieve Oncology Patient Navigator-Certified Generalist (OPN-CG) or Oncology Nurse Navigator – Certified Generalist (ONN-CG) Certification
• Maintain professional awareness, knowledge and understanding of specific issues that BMT patients may face in the search and transplant process
• Communicate effectively with patients, caregivers, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds.
• Employ active listening, encourage active communication and solution development in interactions with patients, families, and members of the health care team
• Communicate effectively with coordinator and navigator colleagues, health professionals and health related agencies to promote patient navigation services and leverage community resources to assist patients
• Demonstrate empathy, integrity, honesty, and compassion in difficult conversations.
• Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions
• Demonstrate sensitivity and responsiveness to a diverse patient population, including but not limited to diversity in gender, age, culture, race, religion, abilities, and sexual orientation
• Effectively communicate via phone and in writing
• Comfortable with ambiguity
• Belief in the mission

Education and/or Experience:

• Bachelor’s degree in social work, nursing, or other health care related field.
• Three years of experience working directly with patients to provide case management, assessment, education, and navigation.  Or upon evaluation, a master’s degree in social work, or healthcare related field and one year of minimum experience.
• Demonstrated experience in making outbound cold calls

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

• Frontline fundraising
• Experience in prospect research
• Medical knowledge in oncology and/or stem cell transplantation
• Second language a plus