Associate Product & Network Performance Specialist - remote

REQUIRED QUALIFICATIONS

Knowledge of: 

• Quality systems, principles of quality management, risk management, and confidentiality.
• FDA regulations related to cell therapy and NMDP operations, particularly 21 CFR 1271 (Good Tissue Practices), 21 CFR 211 (Good Manufacturing Practices – Drugs and Pharmaceuticals), and 21 CFR Part 11 (Electronic Records).
• Project management principles.
• Data privacy and confidentiality principles for handling medical information.
• Medical terminology and the stem cell transplant process (strongly preferred).
• Proficiency in using multiple software applications, including Microsoft Office.

Ability to:

• Communicate effectively in both oral and written formats.
• Work independently, stay motivated, and complete multiple tasks with minimal direction.
• Apply critical thinking in ambiguous situations, with appropriate escalation when needed.
• Demonstrate excellent data management, organizational skills, and attention to detail.
• Use advanced features in Microsoft Word, Excel, PowerPoint, web conferencing, and web navigation.
• Build strong internal partner relationships and provide excellent customer service.
• Prioritize and adapt quickly to process changes and work effectively in a dynamic, multi-priority environment.
• Learn independently and seek out new technologies and industry trends.
• Travel 1-3 times per year for 2-3 days.

Education and/or Experience:

• Bachelor’s degree, preferably in a healthcare or science field; equivalent relevant experience and/or education may substitute for the degree requirement.
• Minimum of two years’ experience compiling data sets to create effective reports for data-driven decision making.

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 

• Minimum of two years’ experience in a cell therapy or related lab environment, with a strong understanding of stem cell processes.
• At least one year of experience working with GMP compliance and applying quality management principles. On evaluation, two years in another relevant NMDP position may be substituted for the minimum experience requirement. Experience working in a cell therapy lab environment, with demonstrated knowledge of CD34+ cell enumeration, aseptic techniques, and compliance with Good Manufacturing Practices (GMP) standards.
• At least two years of experience with NMDP operations.

BENEFITS:
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information