Associate Case Manager - Hybrid/ Remote

REQUIRED QUALIFICATIONS: 

Knowledge of:

• Basic understanding of patient case management techniques. 
• Basic understand of effective customer service principles. 
• Data privacy and confidentiality principles for handling medical information.
• Proficient in using multiple software applications including Microsoft Office.

Ability to:

• Ability to influence decision making based on the best available information. 
• Deal with change and manage multiple priorities.
• Deliver critical patient case information utilizing effective communication skills. 
• Ability to participate in after-hours on-call rotation.
• Availability to work up to 6pm CT as workload requires. 

Education and/or Experience:

• Bachelor’s degree required, Healthcare, science, or a related field preferred or Associate Degree with equivalent business experience.
• Minimum of one year of experience in a healthcare or science environment with at least six months of experience related to patient interaction/care, vendor relationship management or patient interaction or care preferred. 

Other Requirements:

• Must successfully complete and pass the Oncology Nursing Society (ONS) course in no more than 2 years’ total time spent either as a Case Manager, International Case Manager, Case Manager Float or in a combination of the three roles.
• Ability to participate in on-call after hours on-call rotation.

DEI COMMITMENT: 

As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave, and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information